Shipping & Delivery

ShopMelissa.com EU guarantees delivery within 4-5 working days, for orders placed Monday through Friday by 12.00. They are considered working days from Monday to Friday. Deliveries do not take place on public holidays. The courier will make two delivery attempts, in case of failure he will return the product in stock. All orders are processed automatically and cannot intervene to modify the shipping schedules and delivery.

When the order ships, you will receive a shipment confirmation email containing a tracking number and a link to track your order. If you're not sure whether or not your order has shipped, check the status of your recent orders in My Account. Tracking information may not be available until the following business day. Please Note: Only orders that have been taken by a shipping carrier and have a "shipped" status can be tracked.

ShopMelissa.com EU ships to addresses within Europe. Orders placed after 12pm CET Time will begin processing the following business day. Orders generally take 1 – 2 business days to process in the warehouse before shipping. This processing time only applies to standard ground shipping. Our warehouse, located in Italy, ships Monday through Friday and is closed on Italian major holidays. With BRT or FedEx, you can expect your order to arrive in 3-5 days after your shipment notification email is s...

Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa. ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier BRT or FedEx or your freight forwarder with your tracking number.

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