Once you have received your order and find it was shipped incorrectly and you did not receive an email from customer service, please contact ShopMelissa within 7 business days of receipt of your package. Should inquiries be made after the 7 business days, order corrections will be made at the discretion of ShopMelissa.
ShopMelissa is not responsible for items lost in transit, please contact our shipping carrier BRT or FedEx or your freight forwarder with your tracking number.