All returns should be sent by a trackable method to the address below. ShopMelissa is not responsible for packages lost in transit. Please let us know why you have sent your return by filling out the form in your package. FIORAVANTI SRL , Via Slingrini s.n.c , 27050 Corana (PV) , Italy Please do not ship your return to the retail location. To make a return, simply mail the merchandise back to us with your original packing slip and merchandise return form that came with your order. Your return should be in good condition, in the original box, and with a short note describing the reason for your return to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection, your return will be completed by the method below: Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. Once we have received your return, please allow 7 business days for the return to be processed. You will receive an email from customer service when the return has been processed. We do not accept returns after 30 business days, returns after 30 days will be returned to the customer.
